Mar 27

Two forces of nature give talks that are a must-watch for anyone who is looking to change the world:

Steve Jobs’ commencement address at Stanford:


Randy Pausch’s farewell speech at Carnegie Mellon:

If you ever have an either/or choice of gaining all the knowledge or all the motivation to do something hard, choose the latter because it ensures you will find the former. Both talks put the daily minutiae of stuff like the post below in perspective and replenish the spirit that they sap. Do yourself a favor and take the next 2hrs of free time that you have and watch both talks. Whatever you’re working towards I cannot think of a more productive way to spend that time. Be warned- you will have a tear by the end of Pausch’s talk.

BONUS: The minute you finish the video, when you have the most possible wind in your sails, take another five to open source your goals.

Mar 26

Ahhh just need to vent here- does anyone using AuthorizeNet share an utter frustration with their support? This is a chat transcript after waiting on hold on their support line for over 2hrs and finally getting through only to be disconnected with a “your call cannot be completed as dialed.” I tried their live help system yesterday leaving a chat window open (of course needed to use a different browser because it continuously popped over what I was trying to do to tell me i was #53 in the support queue). Both times their support rep terminated the session due to inactivity when I finally got through because the window was in the background. Today this lovely exchange – and all I want to do is activate AMEX by giving them our AMEX merchant ID:

Matthew B: Hello Sean! How can I help you today?
Sean Tierney: hi Matt, we need to implement AMEX on our acct. i have a merch 
id from them but your knowledgebase says to contact you guys to set it up
Matthew B: Right however,
Matthew B: you would have to call us so we can verify secure information to do that.
Sean Tierney: hehehehh your call queue is even longer than the 30min wait time on 
your live help. can you call me at 480.967.5897 and we'll do it now?
Matthew B: Unfortunately I can't call you sorry I wish it was possible.
Sean Tierney: wow. okay. will get in line and wait on hold for an hour again- 
hopefully it doesn't disconnect again at the end like it did last time. Sorry to 
rant but you guys have some major support issues. should focus less on bringing 
in business and more on delivering reasonable support... thanks for your help
Matthew B: You are welcome I apologize for the inconvienience. 

I don’t blame Matt but I don’t buy the “I can’t call you” line either- that would have been the fastest way to resolve the issue and me calling them is less authenticated than them calling the number on the account. Would take all of one minute to resolve in that situation. If anyone at AuthNet is listening- your support is very frustrating. Seriously consider halting all new business until you can figure out how to deliver a reasonable support experience to your paying customers.

Thus concludes my rant.

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Mar 08

Wired picked it up as well as this guy’s blog. And my favorite, the audio interview with the unicorn afterwards. I’m peeing myself listening to this. “As a virtually extinct animal, what do you see the future of web 2.0- do you see it going the way of the unicorn?” Incredible. We’ve only been at SXSW for 12 hrs and this has been the best conference ever. Follow the unicorn on Twitter.

I’ll post more press links here as they filter in.

Mar 06

I was featured today in an interview on Letstalk.com on the topic of web browsing for mobile phones. We cover questions of how mobile phone browsers will evolve, the relevance of the browser in the purchasing decision for a cell phone, the viability of various business models for mobile browsers and the apps we can expect to see over the next few years. Quick read- check it out.

Feb 26

Just wanted to let folks know about three upcoming events at which I’ll be speaking:

  1. Leopard Server Event in Scottsdale: this Thursday Feb 26th the Apple-sponsored roadshow comes to Phx to show off the new featues available in Leopard Server. Our friends at MacMedia (the best apple reseller in Arizona) have graciously given us a speaking slot. And our other friends at Parallels have given us the green light to publicly demo the soon-to-be-released Parallels Server product. This will be an interactive talk that covers topics of virtualization on OSX, Parallels Server, and how you can virtualize an existing windows or linux server and run it alongside any of the twenty production JumpBox applications. This is a free event and they’re capping registrations at 200 attendees- it will sell out so grab your spot now if you’re in Phoenix.
  2. SXSW talks on Mar 7th & 8th: I’m doing two different talks at SXSW this year. Friday Mar 7th at 5pm I’m facilitating a Core Conversation (BoF) talk in Austin called “A Developer’s Cookbook to Leveraging Virtualization.” This will be a group brainstorm of all the various ways that v12n can be used to simplify a developer’s life- from testing to dev to a production deployment. The next day at 5pm I’m on a panel called “Bankrupt your startup in 5 easy steps.” This is a humor-infused look at some of the pitfalls that confront early-stage companies. Like learning via the “anti-pattern” in programming, we’ll show you what NOT to do, cover the common ways in which early companies fail and offer anecdotal advice on how to defend against these situations.
  3. Under the Radar event on Mar 20th: The good folks at UTR are putting on an event called “The Business of Web Apps” that will showcase emerging startups with have game-changing technologies. We’re honored to be one of the companies presenting. I’m doing a 6min talk and will unveil a new product of ours that will definitely change the game. They have a rockstar line-up of companies presenting and it should be an unforgettable day. Registrations are capped at 400 attendees – the event is in Mountain View, CA, get a seat today.

If I get video capture for any of these talks I’ll be sure to share here. In the meantime c’mon no laryngitis…

Feb 20

I can’t tell you how many times I’ve had a “dude where’s my car?” moment. I chalk it up to a perfect storm of missing neurons – having zero sense of navigation coupled with a general absent mindedness for things my brain considers to be mundane details. Fortunately though technology is improving fast enough to cover for my mental deficiencies.

The latest firmware upgrade to the iPhone brought some neat features, one in particular I’ve found to be extremely valuable: the GPS-like ability to locate your current position on a map via cell tower triangulation. This was the killer app in my opinion for jailbreaking an iPhone before this upgrade to get the old Navizon app. I’m happy that Apple chose to include this feature in the core functionality of the iPhone so now I don’t have to futz with the jailbreaking headaches in order to use it.

The most obvious use of the new cell triangulation feature is to be able to pick a destination and say “get me there from here.” But there’s another less-obvious use case I’ve discovered that when coupled with a technique that my buddy Josh Knowles invented, becomes super useful when you’re on the road.

The problem: when you’re doing back-to-back trips to big cities and driving cookie-cutter yugo rental cars, things start to blur together. In the rush between meetings, the parking garages start to look the same and you forget what your current rental car looks like (let alone where you parked it). *An aside- the psychological explanation for this phenomenon is interference theory which basically says when things are similar enough yet slightly different, it completely confounds your short-term memory.

This very situation happened to me a month ago when I was at MacWorld. I was in SF driving from the hotel pursuing a navigationally-adept MacWorld attendee in my crappy rental car trying to keep up and entirely oblivious to where we were going. I ended up parking in a garage somewhere near the Moscone Center on an unknown floor and following this guy to the show. I never mentally snapshotted where I had parked though and all I remembered about the car I was driving was that it was blue and cramped with manual windows and a cheesy stereo.

The outcome of this frenzied cannonball run to MacWorld was that after the event I realized I was 3 blks away in some direction from a non-descript parking garage that had about 6-7 floors and a tiny blue car parked somewhere inside abutting one of the pylons. I was able to track down the right garage and the right floor and ultimately the car but not after first going through that desperation “crap i’ve lost my wallet” period and being thoroughly frustrated hunting for 45min.

The solution: When you park your P.O.S. car, you can hit the “current location” button on your iPhone and then the “more options” button to drop a pin to mark your position. Depending on how dense the cell coverage is, the location feature is very accurate (within 100 feet). Next snap a photo with the iPhone’s camera so you have a mug shot of your vehicle with some landmark or unique feature in the background. You now have all the key info necessary to find your car without using any of your short-term memory.

Now I realize this will seem like major nerd overkill to the ordinary person – and I don’t disagree. But for those of us who are missing those key neurons that enable navigation and remembering a series of similar-but-different details, this is a quick lifehack that can save some frustration.

But more importantly, I see this as part of that “mind like water” goal of freeing up mental RAM from storing trivial details and offloading them into trusted repositories so we’re able to do our thing and not sweat the small stuff.

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